CityMD Now on a laptop screen.

Virtual Care

Now you can get quality medical care — in the comfort of your own home.

Access Virtual Care 24/7 With My Summit Health

Download the My Summit Health App for immediate access to a licensed medical provider 24/7 on your smartphone, tablet, or laptop/computer. Experience the high-quality care that CityMD provides through a one-on-one connection with our highly trained providers.


CityMD Virtual Care In-Network Health Plans 

Aetna, Affinity Essentials, Affinity Health Plan, AmeriHealth, Cigna, Summit Health Employee Plan, Emblem (HIP/GHI), Empire BCBS, Healthfirst, Horizon BCBS, Metroplus, Oxford, QualCare, United Healthcare.

How to Access

  1. Download the My Summit Health App on iOS or Android. Click here to visit via desktop. 

  2. Create your My Summit Health account. 

  3. Begin your virtual visit

The My Summit Health app is for ages 18+

Commonly Treated Symptoms

  • Acid Reflux
  • Acne
  • Allergies
  • Asthma
  • Back Pain
  • Cold & Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear Ache
  • Fever
  • Headache / Migraine
  • Muscle / Joint Pain
  • Nausea / Vomiting / Stomach Upset
  • Pink / Red Eye
  • Rash
  • Runny Nose
  • Sinus Infection
  • Skin Conditions
  • Sore Throat / Laryngitis
  • Upper Respiratory Infection
  • Urinary Tract Infection (UTI)
  • Yeast Infection

Frequently Asked Questions

  • What devices can I use for my virtual urgent care visit?

    You’ll need a tablet, laptop/computer, or mobile device with a good internet connection, camera and microphone. We also encourage testing your setup in advance of your virtual visit.

  • Is my insurance accepted?

    Depending on your insurance plan, you may be able to submit a claim to your insurance and be reimbursed for this service. If you do not see your insurance listed in our drop-down menu when registering, please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.

  • When can I access a virtual visit?

    You can use this service 24/7, 365 days a year.

  • Who will be providing my care and what are their credentials?

    You will receive care from a CITYMD physician or a licensed CITYMD nurse practitioner or physician assistant. In addition, you have the option of selecting a non-CITYMD physician when a CITYMD provider is not available.

  • What if I need follow-up care?

    CITYMD's Aftercare team will ensure that you have the right information for any follow-up care necessary after your virtual visit or if you need to be seen immediately in-person.

  • Can I get a prescription as part of my virtual visit?

    Yes, our providers can provide a prescription in accordance with federal and state laws and when medically appropriate. Like an in-person visit, the prescription will be sent to your preferred pharmacy.

  • Who is eligible for virtual urgent care on the My Summit Health app?

    Anyone 18 or older who creates an account in the My Summit Health app can initiate a virtual urgent care visit. Only the account holder can receive virtual urgent care. Minors, dependents, guests and individuals without their own account are not eligible to receive virtual urgent care.  

  • Do you offer interpreter services?

    Yes. If you need language or ASL interpreter services, please reach out to Aftercare at 1-855-624-8963.