CityMD Now on a laptop screen.

Virtual Care

Now you can get quality medical care — in the comfort of your own home.

Need a doctor? Just log in.

CITYMD gives you immediate access to a licensed medical provider 24/7 with just a click on your smartphone, tablet or computer. Experience the high quality care that CITYMD provides through a one-on-one connection with our highly trained providers.


CityMD Virtual Care In-Network Health Plans 

Aetna, Affinity Essentials, Affinity Health Plan, AmeriHealth, Cigna, CityMD Employee Plan, Emblem (HIP/GHI), Empire BCBS, Healthfirst, Horizon BCBS, Metroplus, Oxford, QualCare, United Healthcare.

How to Access

From your computer

From your smartphone or tablet

CityMD Now on a tablet and smartphone.

Download the CITYMD app to access our virtual urgent care. Once you create an account you can log in and select one of our providers immediately.

Commonly Treated Symptoms

  • Acid Reflux
  • Acne
  • Allergies
  • Asthma
  • Back Pain
  • Cold & Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear Ache
  • Fever
  • Headache / Migraine
  • Muscle / Joint Pain
  • Nausea / Vomiting / Stomach Upset
  • Pink / Red Eye
  • Rash
  • Runny Nose
  • Sinus Infection
  • Skin Conditions
  • Sore Throat / Laryngitis
  • Upper Respiratory Infection
  • Urinary Tract Infection (UTI)
  • Yeast Infection

Frequently Asked Questions

  • What do I need for a virtual visit?

    All you need for a virtual visit is a smartphone, tablet or computer. Your device will be automatically tested before your visit to ensure it has adequate capabilities.

  • Is my insurance accepted? / How will I pay for my visit?

    If you do not see your insurance listed in our drop-down menu when registering, please be prepared to pay for your virtual urgent care visit with a credit card. However, depending on your insurance plan, you may still be able to submit a claim to your insurance and be reimbursed for this service. Please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.

  • When can I access a virtual visit?

    You can use this service 24/7, 365 days a year.

  • Who will be providing my care and what are their credentials?

    You will receive care from a CITYMD physician or a licensed CITYMD nurse practitioner or physician assistant. In addition, you have the option of selecting a non-CITYMD physician when a CITYMD provider is not available.

  • What if I need follow-up care?

    CITYMD's Aftercare team will ensure that you have the right information for any follow-up care necessary after your virtual visit or if you need to be seen immediately in-person.

  • Can I get a prescription as part of my virtual visit?

    Yes, our providers can provide a prescription in accordance with federal and state laws and when medically appropriate. Like an in-person visit, the prescription will be sent to your preferred pharmacy.

  • Can my children see a provider using virtual care?

    Yes. Children, under the age of 18, may be easily added to your virtual care account.

  • Do you offer interpreter services?

    Yes. If you need language or ASL interpreter services, please reach out to Aftercare at 1-844-824-8963.