Frequently asked questions

Here are answers to many of the questions we frequently receive. If you don’t see an answer to your question, contact us.

Insurance & billing.

  • To get your specific copay information, we'll need to see your insurance card and verify the insurance carrier. We recommend that you call the member's services number on the back of your insurance card to ask about coverage and co-payment fees for urgent care visits.

  • Probably. We accept most commercial, medicaid managed care, medicare advantage and exchange plans.

    See Insurances

  • Yes, if you have a photo ID and your Member ID number, or can get it from your insurance provider. You can give us a copy of your insurance card later.

    See Insurances

  • Yes, we accept both.

Aftercare & referrals.

  • Yes, we will send your progress notes and any diagnostic results to the specialist.

    Learn about Aftercare


  • Yes, we do STD testing.

    Lab tests & screenings

  • Yes, each of our locations have X-ray machines on-site, staffed by certified X-ray technicians.


  • Absolutely. Our doctors regularly provide complete physical exams (routine, for work, sports or school), including blood work.

  • Yes. We stock and administer a wide range of travel vaccines.


  • From sprained ankles to sore throats: whatever your injury or illness, we’re here to help. Count on us for a full range of services, including physical exams, X-rays, lab tests and screenings, on-the-job injuries, vaccines, women's needs, pediatric care, and more.

    See our services

  • We sure do. Just walk in.


  • Absolutely. All of our doctors are either board certified in Emergency Medicine or Family Medicine, and are well experienced in treating children. Many of us are parents, so we understand your parental concerns and will care for your children as we do our own.

    Pediatric care


  • An urgent care practice can supplement the services your primary doctor can provide, from extended office hours and short wait times to a more comprehensive suite of services available on-site than in most primary doctor’s offices (EKG, IV, X-rays, etc.). While your primary doctor cares for multiple chronic medical issues, we treat the problems facing you today. Also, for the cases where your primary physician would have to send you to an ER for a non-life-threatening condition, urgent care can eliminate much of the waiting and expense.

    View all services

  • You'll need a valid photo ID and insurance card (if you're paying with insurance). When you visit, you'll complete a short registration form, and then be seen by a doctor.

  • You should visit the emergency room for life and limb threatening conditions such as significant chest pain, shortness of breath, passing out and severely broken bones. Although our offices are staffed by board certified emergency medicine physicians, life threatening emergencies may require hospitalization and the advanced care available only at a hospital. Please call 911 if you are experiencing an emergency. For more information to help you better understand when to go to an ER or Urgent Care Center, please see our Know Where to Go Guide.

    Know where to go guide

  • We don't take appointments. Just walk in when you need us.

    See our locations

  • All our doctors are board certified. Most have their certifications in emergency medicine or family medicine. And, many have trained in the best hospitals, winning numerous awards for teaching and training fellow physicians. Alongside our doctors are physician assistants who are also highly trained and qualified.

  • No. With our urgent care provider agreements with insurance carriers, you can be treated in our office without a referral.

  • Each CityMD has self check-in kiosks. They're fast, simple and convenient. The kiosk will scan your photo ID and automatically enter your information. In fact, our kiosks are the fastest and most accurate way to collect your information. And—once you've signed in at one CityMD, you'll never have to register at another CityMD.

  • Absolutely! Just walk in to any of our locations.

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