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FAQs

At CityMD Urgent Care, we receive questions on a daily basis. We try our best to answer every question in a timely manner whether through email, Twitter or Facebook. Read through our frequently asked questions and if you do not find the answer you are looking for or need any clarification, please feel free to call us at 212-772-3627; email us at info@citymd.net; Tweet us at @CityMD; or send us a message on Facebook. We will try to answer all questions within 24 hours but please note that medical questions are best answered by just walking in to any one of our CityMD Urgent Care clinics. If you are experiencing a true medical emergency, please call 9-1-1.  

 

 

1) How is an urgent care practice different from my primary doctor's office?

An urgent care practice can supplement the services your primary doctor can provide, from extended office hours and short wait times to a more comprehensive suite of services available on-site than in most primary doctor’s offices.   While your primary doctor cares for multiple chronic medical issues, we treat the problems facing you today.  This allows us to treat you expediently without the wait.  Also, for the cases where your primary physician would have to send you to an ER for something non-life-threatening, urgent care can take out much of the waiting and expense.

Most primary care physicians do not have the ability to take x-rays, 
control nose bleeds (epistaxis), place sutures, or care for orthopedic 
injuries like our board certified emergency medicine physicians can.

 

2) When should I not visit an urgent care practice?

Life threatening conditions such as significant chest pain, shortness
 of breath, rectal bleeding, or passing out (syncope) are best treated 
in an Emergency Room at your local hospital.

Although our offices are staffed by board certified emergency
 medicine physicians,life threatening emergencies require 
hospitalization and advanced care available only at a hospital.

 

3) What are the doctors like at CityMD ?

We love what we do and it is our privilege to care for you and your family.

All physicians working in our facilities are US trained and board
 certified in emergency medicine.  Many of our physicians have trained in some of 
the best hospitals and have won numerous awards for teaching and 
training other physicians.

 

4) Do you care for children?

Yes! Not only do we care for children, many of us are parents and we understand and will care for your children as we do our own.

 

5) Do I need a referral or authorization from my primary doctor to visit CityMD ?

No you do not.  Our unique agreement with insurance carriers as an urgent care provider allows you to be treated in our office without a referral.  Whether you have a PPO or HMO plan, feel secure to know that your bill is being covered by your health insurance.

 

6) What types of insurance does CityMD accept?

Please refer to our participating insurances page

 

7) What if I do not have health insurance?

We can still care for you.  Our cash rates start at $125/visit.  Additional services have addtional charges.  Please call if you have any questions or concerns at 212-772-3627.

 

8) Is CityMD affordable?

CityMD strives to be available to everyone who needs our services. As mentioned above, our cash rates start at $125/ visit. Additional services require additional fees. Don't hesitate to call the CityMD with your cost concerns. We are here to make sure you get the medical help you need.

 

9) Can I get an appointment now?

You never need an appointment at CityMD. Just walk in! You'll be seen by one of our board-certified doctors before you know it with 95% of our patients being seen in 10 minutes or less.  If you would like to register online before your visit, you can fill out the necessary registration forms here. 

 

10) Can I see a Doctor now?

Absolutely! Just walk in to any of our CityMD Urgent Care clinics and we'll take care of you right away! Find the closest CityMD near you here.

 

11) What kind of Doctors are at CityMD?

All physicians working in our facilities are US trained and board
 certified in emergency medicine.  Many of our physicians have trained in some of 
the best hospitals and have won numerous awards for teaching and 
training other physicians. Meet some of our Doctors and learn about them here.